Returns Policy

At Photology, we want you to be completely satisfied with your purchase. If you are not, we are happy to offer an exchange or refund, provided your item is returned within 14 days of delivery and meets the conditions below.

To be eligible for a refund items must:

• Be returned within 14 days of delivery.

• Be in their original, undamaged packaging.

• Be unworn, except for fitting purposes.

• Not have been stained, washed, altered or damaged in any way.

• Have all original tags and labels attached.

• Be accompanied by the original proof of purchase.

Please include the following with your return:

• Order or invoice number.

• Name.

• Delivery address.

• Email address.

• Whether you would like a refund or an exchange.

We also appreciate feedback on the reason for your return (for example, incorrect size, colour or style), as it helps us improve our products and service.

For your protection, we recommend using a tracked courier service, as Photology cannot accept responsibility for items lost in transit.

If you request an exchange and the replacement item is temporarily unavailable, it will be placed on backorder. Should there be an extended delay, you may choose one of the following:

• Wait for the item to become available.

• Receive a store credit.

• Receive a refund.

If you receive an item that is damaged or faulty, please contact us as soon as possible and return the item following the instructions above.

Once the item has been assessed, if the damage is confirmed to be due to a manufacturing fault, Photology will, at its discretion:

• Replace the item (subject to availability).

• Issue a full refund.

• Provide store credit.

Photology reserves the right to inspect all returned items before approving any claim for damaged or faulty goods.

All orders are subject to availability. If an item becomes unavailable after payment has been received, Photology will issue a full refund for the unavailable item within 14 days.

*Please note that courier charges are non-refundable.*

Orders cancelled after payment has been processed are subject to a R100 cancellation fee.

To facilitate a refund or exchange please eamil us: info@photology.co.za.